Parking a call allows you to put an ongoing call on hold, freeing up your terminal so that it can make other calls. Parked calls are instead arranged in a particular area of the PBX available to all users who can retrieve them at any time. Users will be able to see...
Parking a call allows you to put an ongoing call on hold and, at the same time, free your terminal. The parked call can be linked by a text note and will be positioned in a particular area of the PBX, visible and manageable from all the switchboard extensions. CALL...
There are two ways to start a new chat: From the Users section, right-click on the icon of the user with whom you want to start the chat and select the . From the Chat section, click on the button with the ‘+’ symbol, choose whether you want to make a...
To view the list of calls recorded by the UI, you need to access the reports section by clicking on the icon . In this section you will find the call reports, divided into missed, received and sent calls, recorded calls and voicemail messages. In the case of recorded...
To catch a call from an extension that is ringing (the border of the corresponding user is orange), right-click on the desired user, then click on the call catch button. The call will automatically be routed to your communication device. If you are unable to locate...
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