Gestire differenti orari di apertura con un solo numero aziendale

A particularly structured company that uses a single main number to receive calls may have departments that work at different times. The scenario we want to describe in this article is the following: the company responds with an IVR and has choices for forwarding the...

I can’t call through WIND’s ISDN Patton

When you have a Mediatrix ISDN gateway connected to the ISDN interfaces provided by WIND and usually emulated with a PATTON gateway, it is necessary to set a “valid” exit number for the operator, otherwise the call will be rejected. To do this, you need to...

Call reporting

This section of the configurator contains a simple report of the calls made / received by the VOIspeed PBX. The list is obtained without any particular advanced criteria, but thanks to the possibility of sorting the individual fields of the table, it allows you to...

I hear a loud rustle on the audio message played by the PBX

When creating customized audio files for the PBX, it is necessary to check whether the software used (such as Adobe-Aution) queues text information files (typically in XML format) that are not audio samples. This information is still read by the PBX and generates an...

Call analysis report

In this section it is possible to carry out an advanced analysis of the calls managed by the VOIspeed switchboard and, if desired, to schedule the periodic sending of the results by email. Through a series of filters it is possible to carry out complex processing on...