Use VOIspeed with headphones connected to the PC

With VOIspeed you can make and receive calls directly from your PC using a headset with a microphone (for more information, see, How to configure your audio device for use with the VOIspeed UI), without the aid of third-party IP phones or Softphones. To activate the...

Make a call

The forwarding of a call can take place in two ways: supervised or blind. The difference between the two methods consists in the fact that in the first the recipient is called and a response is awaited; in the second, the forwarding is done without hearing the...

Configure the IVR to call internal directives and other departments

Scenario: you want the automatic answering machine to route the calls to the ring groups with the selection of a digit; at the same time you want to be able to reach users by directly typing their extension number (typically 2 or more digits). This simulates a sort of...

How to retrieve your voicemail messages from the UI

To retrieve your voicemail messages from the UI, you need to access the reports section by clicking on the icon . In this section you will find the call reports, divided into missed, received and sent calls, recorded calls and voicemail messages. In the case of...

Manage communication devices

The GUI, which runs on a PC, allows each user to use up to a maximum of 4 SIP communication devices, including a mobile phone. For a SIP device to be associated with a specific user, it must be set up to authenticate to the PBX with the user’s account (user name...