In recent years, attempts to attack VoIP telephone systems have increased. It is therefore increasingly important to adopt security strategies that can no longer only concern the PC at your workstation or the servers of your CED, but also network equipment and...
When there is at least one active call, you can put it on hold from the UI using a function key available on the “Active call.” Just click on the pause button in the box call; the held call will look like this: Call_On_Hold At this point, to resume the...
With VOIspeed it is possible to make and receive calls directly from your PC simply using a headset with a microphone (for more information, see How to configure your audio device for use with the VOIspeed UI), without the aid of third party IP Phones or Softphones....
The VOIspeed user represents the user of the services offered by the switchboard. This can be: 1) a well-defined natural person or role (Mario Rossi, Luisa Bianchi, the Operator post …), regardless of the telephone terminals he will use, and therefore: an IP...
An automatic responder (IVR, Interactive Voice Responder) is a tool used to immediately answer incoming calls with pre-recorded messages and / or allow the caller to direct the call to an extension or group based on a choice (input) entered from the telephone keypad....
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