In this article we will see how to monitor in detail a response group from its own UI. The user who intends to use this feature must be enabled by the switchboard administrator (see User creation and configuration). From your UCloud UI it is possible to view in real...
A ring group is a collection of PBX users characterized by common properties. A group is used to direct the same call to member users, who will be able to ring in turn or at the same time or according to other criteria schemes (see below). The group also allows you to...
In this article we will see how to use the notes function to add a new note to a call or to retrieve the list of notes already created. Notes are small annotations that are used to quickly retrieve the topic of the phone call or allow you to keep a small history of...
In this article we will see how to retrieve the list of all call reminders set for the current day, regardless of the contact or user for whom the reminder was created. From the Notification Center, accessible from the bell icon at the top right of the UI, by...
In this article we will see how to recover the list of all the missed notifications of your UI; the UI has numerous features that help in corporate communication and for each of them, in addition to recording the activity performed, it takes care of notifying any lost...
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