Status of the GUI

Open the GUI drop-down menu on the top left and select the desired state:

	Log in to the PBX and activate the GUI
	Allows you not to receive incoming calls and manage them
	Block calls to / from SIP devices
	Activate forwarding1 status (property to be enabled in the PBX user profile)
	Logs out of the PBX and disables the GUI

The state of the GUI can also be changed from the windows system tray icon.

DIFFERENCE BETWEEN ABSENT and DO NOT DISTURB (DND): the two states have different consequences in the management of calls by the PBX: it is therefore necessary to understand the difference between the two, especially when the call reaches a group of users.
– DND: the client is interpreted by the PBX as busy
– ABSENT: the client is interpreted as unreachable

So in the first case if all the users of a group were on DND, the group would be busy and the relative event could be used (for example to queue the call). would be unreachable.

The suggestion for users is therefore to use the DND setting when you are out of the station temporarily and it is assumed that the user will be available again within a reasonable time in their work shift. On the other hand, when you leave the workstation permanently (end of shift) it is better to use the Away status, or turn off the GUI, but by activating the User setting “Set the absent status at logout”.

DEVIATION

By means of forwarding, you can forward calls arriving at your extension to another extension of the PBX, an external number or your mobile phone (for more information, see the call actions page).

The deviation status is signaled by the GUI to the user in the manner indicated or shown here. In this state it will not be possible to make calls from the GUI and the terminals associated with the user will not ring in the event of an incoming call (the destination indicated by the GUI will ring instead). However, it is possible to continue to use the terminals to make outgoing calls. The diversion user will always be free for other users since it is not possible to trace the status of the diversion destination.

REPORTS

In addition, the GUI graphically reports events such as the presence of voicemail messages or chats and missed calls; click on the reports to be sent back to the relevant GUI section..			Missed calls
			New text / chat message
			Voicemail messages

Notifications are also displayed via balloons in the system tray accompanied by an acoustic signal.

1 Attention: the PBX admits only one level of diversion; in the case of further diversion by the recipient user of the first diversion, the PBX will return a refusal for the call and the end-of-ring action of the diverted user or of the group to which the diverted user belongs will be activated.