How Can We Help?

How to manage additional time bands to the standard ones

< Manuali VOIspeed

The corporate number routing wizard provides for the indication of a main time table, which typically indicates the opening of the offices, and does not require you to specify others for the other hours when the offices are closed. When the company is instead structured to work in more complex time slots, new routing rules must be created manually, in addition to the others, where the additional time tables are manually specified.

EXAMPLE 1: Suppose the PBX already has the two standard rules created by the Routing Wizard, for example, “Open Offices” and “Alternative”.
The “Open Offices” timetable is structured from Monday to Friday, from 9.00 to 13.00 and from 14.30 to 18.30.

During the lunch break (Mon – Fri, 13.00 – 14.30) you want to forward the phone calls to the “Lunch” group

  1. Create the “Lunch” time table with the desired time slot (eg Mon – Fri, 13.00 – 14.30)
  2. Create a new routing rule with the following parameters
    • Call type: External
    • Caller Number:%
    • Called Number: ^ COMPANY NUMBER $
    • Timetable: Lunch
    • Route to: “Lunch” Group

 

EXAMPLE 2: Suppose the PBX already has the two standard rules created by the Routing Wizard, for example, “Open Offices” and “Alternative”.
The “Open Offices” timetable is structured from Monday to Friday, from 9.00 to 13.00 and from 14.30 to 18.30.

During the lunch break (Mon – Fri, 13.00 – 14.30) and Saturdays from 9.00 to 13.00 you want to forward the calls to the “Emergency” group

  1. Create the “Emergency” time table with the following time bands:
    • Monday – Friday, 13.00 – 14.30
    • Saturday: 9.00 – 13.00
  2. Create a new routing rule with the following parameters
    • Call type: External
    • Caller Number:%
    • Called Number: ^ COMPANY NUMBER $
    • Timetable: Emergency
    • Route to: “Emergency” Group