Introduction: In this article we will focus on the configuration of the “Communication” module within Polyedro and we will also investigate some generic aspects related to the management of the latter. – NOTE – Before proceeding, it is essential to have completed the part relating to VOIspeed, otherwise the synchronization mechanisms may not work correctly. […]
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Introduction In this article we will focus on the user experience of the “Communication” module within Polyedro and we will also investigate the functional and management part of the latter. First of all, let’s say that the user can use all the features of the “Communication” module only if the administrator has completed the configuration […]
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To enable integration with the Reviso Management SW, simply access the Configuration -> Company -> Integrations section, click on the pencil next to the Reviso item, enable the module and enter your integration Agreement Grant Token. The token in question is linked to each single Reviso installation and can be retrieved directly from the open […]
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The conference call is shown in the call monitoring section, as shown in the following figure: By clicking on the user symbol next to the call, all the actors involved in the conference currently in progress will be displayed. As an example, in this specific case, the conference was made between customer service 191, a […]
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This section displays the status of the gateways, i.e. the resources used to make and receive calls. Each line of global monitoring shows the status of a gateway. To learn more about gateways check here. The monitoring page is static by default: to activate the automatic update (every 2 seconds) click on the button (initially […]
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This section displays the status of the gateways, i.e. the resources used to make and receive calls. Each line of the monitor represents the status of a gateway. This is the section to open to monitor the usage status of the telephone lines The data displayed in the table are as follows: Company Name of […]
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The VOIspeed switchboard uses e-mails to send information relating to its activities: for example, to communicate the credentials of new users and to send messages to company voicemail boxes (voicemail). In this section, you can check that the PBX is sending e-mails correctly. In the Cloud environment, the PBX relies on a predefined and non-configurable […]
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The asynchronous communication mechanism between the PBX and the web configurator often means that the configurations saved by the administrator and sent by the configurator to the PBX are not acknowledged at the very moment of the administrator’s confirmation as one or more modified entities are currently in use by the system. . In this […]
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In the Monitoring–> Parking Lines section, you can monitor the status of the PBX’s parking lines. The information shown is as follows: Line code Numeric code associated with the parking line Number Number of the parked interlocutor Name Name of the parked interlocutor Status Line status: free / busy Last operation Date / time of […]
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