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When creating customized audio files for the PBX, it is necessary to check whether the software used (such as Adobe-Aution) queues text information files (typically in XML format) that are not audio samples. This information is still read by the PBX and generates an annoying noise (loud hiss) when the playback has finished. So if […]
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The VOIspeed PBX supports the alert-info method provided by the SIP standard to indicate to the phones whether the call they are receiving comes from an extension or an external number. When the PBX sends a call to the phones, it inserts the alert-info parameter in the INVITE header with the following format: When the […]
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VOIspeed provides a native integration module that takes advantage of the APIs made available by the Vtiger OnDemand platform. How to activate the Phone Calls module Download and install the Phone calls module From the Vtiger menu access the Extension Store ; In the search form, search for “Phone Calls” and click on Install; Check in […]
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This article will show the step-by-step procedure for configuring the integration between VOIspeed and Alyante. The first thing to check is the version of Alyante: it is in fact necessary to have a version that supports the Alyante Next technology, which exposes a layer of services through which VOIspeed is able to interface. This Web […]
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The integration between VOIspeed UCloud and Omnia web 8 allows you to take advantage of several additional features that aim to improve the user experience. The first additional feature is Click to call. The click to call within Omnia web 8 allows you to: start a phone call directly from the Omnia Web 8 customer […]
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In some cases it may happen that Outlook ™ arbitrarily deactivates the additional component (plugin) v_outlook.dll which integrates with the VOIspeed GUI / UI. Since there is absolute variability in the machines, both in hardware and software, the phenomenon is not systematic and it is therefore very difficult to establish the reason for the deactivation; […]
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In this article we will see how to configure the basic mechanisms of the integration between VOIspeed UCloud and Polyedro. The prerequisites to successfully complete the configuration are: – Have an already active UCloud installation, with the possibility of entering the configuration of the VOIspeed switchboard (How to create a VOIspeed UCloud switchboard). – Have a […]
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Integration with Outlook allows VOIspeed to interact with the Outlook address book. To enable it, open the UI settings and click on the “Apps” submenu. The available options are as follows: Enable Outlook: enable / disable integration with Outlook; Show the contact window: if the contact is present in the Outlook address book, the Outlook […]
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The integration between the VOIspeed phone (UI) and third-party SW allows the user to obtain a complete experience. Integrate In this section it is possible to invoke external programs passing some parameters in conjunction with particular events. Through Integra and the execution of external scripts, the integration of the VOIspeed UI with external applications is […]
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