The typical scenario of this configuration is that of a group receiving calls that must be queued if the group is busy. In addition, you also want calls to be queued for a limited time. This scenario can arise, for example, when the group answers a call for a toll-free number and it is in […]
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It is quite frequent the situation in which a switchboard user needs to manage two terminals: a fixed desk phone and a cordless telephone to have freedom of movement (e.g. while I’m on the phone I have to get up to open the office filing cabinet, I have to go to the archive in the […]
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THE FIRST THING TO CHECK IN THESE CASES IS THE ACCURACY OF THE USER’S CREDENTIALS THROUGH HIS PROFILE. FIRST MAKE SURE THAT THE DIAGNOSTICS OF THE PBX IS ENABLED AND ENABLE THE CONNECTION METHOD OF THE SIP INTERFACE. The parameters to be checked are the following Username (username) SIP terminal password Extension Number If necessary, […]
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The UI is a web application that uses the HTML 5 standard. The application installed on PCs is a container (in jargon a wrapper) that runs an instance of the Internet Explorer browser (always present in Windows installations). If there were any problems such as it does not authenticate to the PBX, it does not […]
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It may happen that a call from a VoIP operator falls inexplicably and systematically after a precise time (typically 30 seconds). The phenomenon is very clear and we will try to explain it below. Let’s say immediately that the author of the disconnection is the VOIspeed switchboard, which is “forced” to close the call due […]
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The problem is related to the way in which the PBX considers the IVR entity: in fact in the most recent versions of the PBX the responder is an EXTERNAL entity and in order for it to make calls to external numbers, there must be a specific routing rule that indicates that for call that […]
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When you have a Mediatrix ISDN gateway connected to the ISDN interfaces provided by WIND and usually emulated with a PATTON gateway, it is necessary to set a “valid” exit number for the operator, otherwise the call will be rejected. To do this, you need to check the setting of the output number used by […]
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Some VoIP operators (eg. Blueface) use a server for account registrations and a different server for making calls, but they also use different REALMs. Although this solution is not prohibited by the standard, it is rarely used. The phenomenon therefore appears in these terms: in the PBX the VoIP account is typically configured with the […]
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In the event that a user wishes to present himself with his own exit number when calling on the ISDN network, some conditions must be met: one of these is that the exit number belongs to the range of numbers managed by his operator. The operator can in fact assign more than one number to […]
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We have ascertained that the Sercomm telecom router, AGCOMBO model has quite serious problems for the correct functioning of the UCloud and On premises remote applications. The details taken from a problem device are as follows (not exhaustive): Name of device AGCOMBO DSL version A2pv6F039u.d26a Firmware version AGSOT_1.0.4 / AGSOT_1.0.7 / AGSOT_1.0.8 / AGSOT_1.0.9 Bootloader […]
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