Categoria How to set up VOIspeed

The phenomenon, which manifests itself with a continuous connection and disconnection of the GUI at intervals of a few seconds and which can also involve the User Agent, can be linked to an incorrect configuration of the Firewall of the PC where the GUI runs. Since the PBX is not required to belong to a […]

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Probably for some reason of changing monitor resolution, the GUI is shown “off” screen. Then you need to manually change the coordinates of the window. Here’s how to do it: Stop the GUI. If you cannot see the shutdown confirmation window, use the task manager to forcibly shut down the process; From Windows go to […]

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If your terminal does not forward the call correctly with unexpected results (the call falls, or remains hanging, or a three-party conference is activated), the first thing to do is to deactivate support for the REFER standard (menu Toolbox – Terminals). REFER is a SIP method used during call transfer. Most DECT terminals do not […]

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The problem occurs when the WAN route is correctly active, but if the users’ status is not updated, the problem is due to the configuration of the routers. Make sure that you have correctly configured the NAT of the router by opening ports 5061 and 5062 TCP and UDP. Door 5061 should actually already be […]

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Starting from version 6.2 of the VOIspeed, the PC GUI notifies the user of all his activities (incoming call or a new test message, new missed calls, new voicemail messages, etc…) through the appearance of a balloon in the PC systray. If you are using Windows 8 and are unable to view these balloons, the […]

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If after a PBX version upgrade by contacting the user area page (at http: // IP_PBX: 3542 / private.php or from the link “Open the user area” by right clicking on the icon of the GUI in the Windows system tray) the browser should show a blank page, you need to modify the following files […]

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In the event that there are remote IP phones that connect to the switchboard from outside the network, the poor quality of the ADSL line can affect the quality of the voice. For this reason it is necessary to set the phone to use G.729 (compressed) codec as a priority and G.711 as secondary. If […]

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The problem can occur when the PBX has not been installed by a user with administrator rights on the machine. The message “PBX service not installed” occurs when we try to open the PBX web page by positioning itself over the PBX GUI icon in the system tray. To solve this problem, you need to […]

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Polycom and Yealink phones, but most IP terminals in general, are factory configured to reject incoming calls if they remain ringing for more than 60 seconds. In the PBX log the corresponding SIP message sent by Polycom is a 603 DECLINE, while the Yealinks reject the call with a 486 Busy). If you want to […]

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If the file transfer process started on a VOIspeed 6 platform GUI does not start (the transfer status remains at 0%) it could be a problem with the IP address configuration of the client machine. If the machine has more than one IP address on different classes (subnets), the sockets used by the GUI cannot […]

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