The following configuration is one of the methods that allows you to make anonymous outgoing calls from a Mediatrix gateway simply by prefixing the number to be called with a convenient prefix. The Mediatrix gateway and the VOIspeed PBX are involved in the configuration. Let’s suppose that the desired prefix for making anonymous calls to […]
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This section contains parameters automatically configured during the PBX setup and normally no longer need to be changed except in the event of a change in the IP address of the PBX or a change in the access credentials to the mySQL database. By clicking on the button at the top right of the menu […]
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- Date: 27 January 2022
- By: Matteo Basili
- Categories: FAQs
If when a call comes in the phone displays strange characters, does not ring, or behaves abnormally (e.g. after the call does not recover again), it is possible that it is experiencing a buffer overflow due to the information about the identity of the caller that the PBX passes to the telephone and that the […]
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- Date: 27 January 2022
- By: Matteo Basili
- Categories: FAQs
It is possible to instruct VOIspeed 6 (On-Premises) to use the Hardware resources (e.g. ISDN cards, and any SIP Gateway) connected to a VOIspeed 4 server: to do this, the VOIspeed 4 PBX must be configured as the SIP GATEWAY of the VOIspeed 6. Note: the two VOIspeed PBXs must be identified by different IP […]
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- Date: 27 January 2022
- By: Matteo Basili
- Categories: FAQs
The phenomenon, which manifests itself with a continuous connection and disconnection of the GUI at intervals of a few seconds and which can also involve the User Agent, can be linked to an incorrect configuration of the Firewall of the PC where the GUI runs. Since the PBX is not required to belong to a […]
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- Date: 27 January 2022
- By: Matteo Basili
- Categories: FAQs
Probably for some reason of changing monitor resolution, the GUI is shown “off” screen. Then you need to manually change the coordinates of the window. Here’s how to do it: Stop the GUI. If you cannot see the shutdown confirmation window, use the task manager to forcibly shut down the process; From Windows go to […]
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- Date: 27 January 2022
- By: Matteo Basili
- Categories: FAQs
If your terminal does not forward the call correctly with unexpected results (the call falls, or remains hanging, or a three-party conference is activated), the first thing to do is to deactivate support for the REFER standard (menu Toolbox – Terminals). REFER is a SIP method used during call transfer. Most DECT terminals do not […]
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- Date: 27 January 2022
- By: Matteo Basili
- Categories: FAQs
The problem occurs when the WAN route is correctly active, but if the users’ status is not updated, the problem is due to the configuration of the routers. Make sure that you have correctly configured the NAT of the router by opening ports 5061 and 5062 TCP and UDP. Door 5061 should actually already be […]
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- Date: 27 January 2022
- By: Matteo Basili
- Categories: FAQs
Starting from version 6.2 of the VOIspeed, the PC GUI notifies the user of all his activities (incoming call or a new test message, new missed calls, new voicemail messages, etc…) through the appearance of a balloon in the PC systray. If you are using Windows 8 and are unable to view these balloons, the […]
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- Date: 27 January 2022
- By: Matteo Basili
- Categories: FAQs
If after a PBX version upgrade by contacting the user area page (at http: // IP_PBX: 3542 / private.php or from the link “Open the user area” by right clicking on the icon of the GUI in the Windows system tray) the browser should show a blank page, you need to modify the following files […]
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