An automatic responder (IVR, Interactive Voice Responder) is a tool used to immediately answer incoming calls with pre-recorded messages and / or allow the caller to direct the call to an extension or group based on a choice (input) entered from the telephone keypad. It is therefore very useful for automatically sorting calls without any […]
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In this article we will see the possibilities made available by the PBX VOIspeed UCloud to manage integrations on the automatic responder (IVR) side. This type of integration makes it possible to make the behavior of the automatic responder of your switchboard dynamic based on various parameters (); obviously, given its potential, the responder can […]
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The Meeting Rooms are a very useful tool for organizing meetings and telephone conferences between PBX users and / or external interlocutors. A Meeting Room is a “virtual room” (effectively a conference) created on the PBX that can be accessed by two or more users. HOW TO CREATE A MEETING ROOM IN THE VOISPEED SWITCHBOARD […]
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In questa sezione viene mostrata la lista delle sale riunioni e di coloro che hanno partecipato. Le informazioni di questa sezione sono....
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The corporate number routing wizard provides for the indication of a main time table, which typically indicates the opening of the offices, and does not require you to specify others for the other hours when the offices are closed. When the company is instead structured to work in more complex time slots, new routing rules […]
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With the VOIspeed switchboard it is possible to vary the flow of incoming calls according to a specific period of time. The tool that allows you to obtain the above is the Time Table. In fact, it is possible to associate one or more routing rules to a specific time table and thus define a […]
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In this article we will see what they are and how to manage terminals with hot desking functionality. The hot-desking terminal is a terminal whose association to a certain extension takes place only on-demand. When not associated with any extension, the terminal is connected to the switchboard but cannot receive / make calls (except for […]
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In questo articolo vedremo come procedere alla configurazione per il funzionamento con il VOIspeed UCloud di un generico apparato SIP o...
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A WAN route is a point-to-point connection between two VOIspeed switchboards, typically far from each other and which therefore requires the use of the respective xDSL connectivity (hence the acronym WAN: Wide Area Network). A WAN route allows switchboard users to call each other transparently as extensions of the switchboard itself, and to make phone […]
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With the VOIspeed switchboard it is possible to monitor the quality of calls. In the Toolbox – Quality Report section there are calls that have had at least one anomalous event, not necessarily perceptible by the interlocutors. The general quality of these calls can be analyzed based on the number of lost and / or […]
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