In this article we will see how to use the functionality (native with the integration of VOIspeed with the Reviso SW) of displaying contact information on calls. Reviso contacts are synchronized in the VOIspeed address book and kept aligned over time; these contacts already present a series of information that the management software makes available […]
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Functionality of the plugin Initiate calls from contacts in Tustena CRM Real-time notifications of incoming / outgoing calls in the Tustena CRM UI Creation of activities in Tustena CRM at the end of the calls First massive synchronization function of Tustena contacts with VOIspeed address book Installing the plugin Having a license that includes […]
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VOIspeed prevede un modulo di integrazione nativo che sfrutta le API messe a disposizione dalla piattaforma Fatture in Cloud. Configurare l’integrazione Fatture in Cloud Configurare il modulo per la gestione dell’integrazione Fatture in UCloud su VOIspeed Prima di configurare il modulo relativo all’integrazione sulla vostra installazione VOIspeed, è necessario reprire alcune informazioni fondamentali per attivare […]
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VOIspeed provides a native integration module that takes advantage of the APIs made available by the Vtiger OnDemand platform. How to activate the Phone Calls module Download and install the Phone calls module From the Vtiger menu access the Extension Store ; In the search form, search for “Phone Calls” and click on Install; Check in […]
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This article will show the step-by-step procedure for configuring the integration between VOIspeed and Alyante. The first thing to check is the version of Alyante: it is in fact necessary to have a version that supports the Alyante Next technology, which exposes a layer of services through which VOIspeed is able to interface. This Web […]
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The integration between VOIspeed UCloud and Omnia web 8 allows you to take advantage of several additional features that aim to improve the user experience. The first additional feature is Click to call. The click to call within Omnia web 8 allows you to: start a phone call directly from the Omnia Web 8 customer […]
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In some cases it may happen that Outlook ™ arbitrarily deactivates the additional component (plugin) v_outlook.dll which integrates with the VOIspeed GUI / UI. Since there is absolute variability in the machines, both in hardware and software, the phenomenon is not systematic and it is therefore very difficult to establish the reason for the deactivation; […]
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In this article we will see how to configure the basic mechanisms of the integration between VOIspeed UCloud and Polyedro. The prerequisites to successfully complete the configuration are: – Have an already active UCloud installation, with the possibility of entering the configuration of the VOIspeed switchboard (How to create a VOIspeed UCloud switchboard). – Have a […]
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Integration with Outlook allows VOIspeed to interact with the Outlook address book. To enable it, open the UI settings and click on the “Apps” submenu. The available options are as follows: Enable Outlook: enable / disable integration with Outlook; Show the contact window: if the contact is present in the Outlook address book, the Outlook […]
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The integration between the VOIspeed phone (UI) and third-party SW allows the user to obtain a complete experience. Integrate In this section it is possible to invoke external programs passing some parameters in conjunction with particular events. Through Integra and the execution of external scripts, the integration of the VOIspeed UI with external applications is […]
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