The UI is a web application that uses the HTML 5 standard. The application installed on PCs is a container (in jargon a wrapper) that runs an instance of the Internet Explorer browser (always present in Windows installations). If there were any problems such as it does not authenticate to the PBX, it does not […]
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It may happen that a call from a VoIP operator falls inexplicably and systematically after a precise time (typically 30 seconds). The phenomenon is very clear and we will try to explain it below. Let’s say immediately that the author of the disconnection is the VOIspeed switchboard, which is “forced” to close the call due […]
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The problem is related to the way in which the PBX considers the IVR entity: in fact in the most recent versions of the PBX the responder is an EXTERNAL entity and in order for it to make calls to external numbers, there must be a specific routing rule that indicates that for call that […]
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When you have a Mediatrix ISDN gateway connected to the ISDN interfaces provided by WIND and usually emulated with a PATTON gateway, it is necessary to set a “valid” exit number for the operator, otherwise the call will be rejected. To do this, you need to check the setting of the output number used by […]
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Some VoIP operators (eg. Blueface) use a server for account registrations and a different server for making calls, but they also use different REALMs. Although this solution is not prohibited by the standard, it is rarely used. The phenomenon therefore appears in these terms: in the PBX the VoIP account is typically configured with the […]
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In the event that a user wishes to present himself with his own exit number when calling on the ISDN network, some conditions must be met: one of these is that the exit number belongs to the range of numbers managed by his operator. The operator can in fact assign more than one number to […]
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We have ascertained that the Sercomm telecom router, AGCOMBO model has quite serious problems for the correct functioning of the UCloud and On premises remote applications. The details taken from a problem device are as follows (not exhaustive): Name of device AGCOMBO DSL version A2pv6F039u.d26a Firmware version AGSOT_1.0.4 / AGSOT_1.0.7 / AGSOT_1.0.8 / AGSOT_1.0.9 Bootloader […]
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Our main national telephone operator offers customers new services, such as Fiber, discarding the “old” ISDN studs. The important feature of this type of service lies in the fact that the two ISDN telephone channels are emulated by a router, but instead of being digital they are 2 single analog lines where a traditional analog […]
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In a scenario where you have a Mediatrix gateway connected to a Fastweb Primary, it may happen that the operator cuts down the incoming calls for the VOIspeed switchboard. The call would be interrupted by the operator following an unwelcome response to the SETUP by the gateway. The operator arbitrarily cuts down the call by […]
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