Categoria FAQs

If when a call comes in the phone displays strange characters, does not ring, or behaves abnormally (e.g. after the call does not recover again), it is possible that it is experiencing a buffer overflow due to the information about the identity of the caller that the PBX passes to the telephone and that the […]

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It is possible to instruct VOIspeed 6 (On-Premises) to use the Hardware resources (e.g. ISDN cards, and any SIP Gateway) connected to a VOIspeed 4 server: to do this, the VOIspeed 4 PBX must be configured as the SIP GATEWAY of the VOIspeed 6. Note: the two VOIspeed PBXs must be identified by different IP […]

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The phenomenon, which manifests itself with a continuous connection and disconnection of the GUI at intervals of a few seconds and which can also involve the User Agent, can be linked to an incorrect configuration of the Firewall of the PC where the GUI runs. Since the PBX is not required to belong to a […]

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Probably for some reason of changing monitor resolution, the GUI is shown “off” screen. Then you need to manually change the coordinates of the window. Here’s how to do it: Stop the GUI. If you cannot see the shutdown confirmation window, use the task manager to forcibly shut down the process; From Windows go to […]

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If your terminal does not forward the call correctly with unexpected results (the call falls, or remains hanging, or a three-party conference is activated), the first thing to do is to deactivate support for the REFER standard (menu Toolbox – Terminals). REFER is a SIP method used during call transfer. Most DECT terminals do not […]

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The problem occurs when the WAN route is correctly active, but if the users’ status is not updated, the problem is due to the configuration of the routers. Make sure that you have correctly configured the NAT of the router by opening ports 5061 and 5062 TCP and UDP. Door 5061 should actually already be […]

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Starting from version 6.2 of the VOIspeed, the PC GUI notifies the user of all his activities (incoming call or a new test message, new missed calls, new voicemail messages, etc…) through the appearance of a balloon in the PC systray. If you are using Windows 8 and are unable to view these balloons, the […]

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If after a PBX version upgrade by contacting the user area page (at http: // IP_PBX: 3542 / private.php or from the link “Open the user area” by right clicking on the icon of the GUI in the Windows system tray) the browser should show a blank page, you need to modify the following files […]

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Sometimes we receive reports of this type: “I have configured some responders and a strong discharge is heard at the end of the IVR message“. The original file does not have this defect and listening to it from the PBX it has no defects, but when the responder leaves for an incoming phone call, this […]

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For some time, Telecom has been offering VoIP telephone contracts (on xDLS lines) providing the end customer with a router that emulates traditional lines. In the case of ISDN lines, it is likely that the router is not configured properly, with the consequence that it is not possible to make outgoing calls and the PBX […]

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