With the VOIspeed switchboard it is possible to monitor the quality of calls. In the Toolbox – Quality Report section there are calls that have had at least one anomalous event, not necessarily perceptible by the interlocutors. The general quality of these calls can be analyzed based on the number of lost and / or […]
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TRACK OF A CALL To carry out a rigorous debugging of a call with problems, the mere description of the phenomenon in words is not sufficient: this must support the trace of the call, which instead provides in a precise and often unambiguous way what happened during the call. To export the trace of a […]
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The section accessible in Toolbox -> Diagnostics allows you to access the simplified log of switchboard events in order to carry out diagnostics aimed at analyzing the problems of a specific call or the activity of a user or gateway. Access to this section also occurs from the monitoring pages or reports: by clicking on […]
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The routing rules are used to tell the PBX how to handle calls (inbound and outbound) based on various selection criteria. Routing takes care of selecting the gateway on which to forward outgoing calls, sorting incoming calls to the different entities of the switchboard. A routing rule is essentially composed of a criterion that allows […]
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VOIspeed UCloud mette a disposizione degli utenti una Rubrica Aziendale centralizzata, all’interno della quale coesistono contatti veri e propri, riferibili a persone fisiche precise e contatti aziendali, ossia contatti che fanno riferimento ad organizzazioni per i quali è possibile sia specificare anagrafiche dedicate sia collegare contatti per i quali l’azienda diventa automaticamente un aggregatore. Vediamo […]
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The VOIspeed telephone switchboard has a centralized Company Directory, within which public (visible to all users) and private contacts (for the exclusive use of those who entered them) coexist. How to configure the directory with the VOIspeed switchboard By accessing the Address Book area (Toolbox – Address Book) it is possible to view the contacts […]
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From the Toolbox menu? Explorer allows access to the management via WEB of the directory pertaining to the current company. The starting folder is referred to as Server \ and this contains all the files used by the company (audio, configuration and data import / export files). In this section of the configurator you can […]
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We will see in this article how to easily import your contact list into the centralized address book on your VOIspeed UCloud. First, you must be an enabled power-user (you can request activation from your support service); the icon will appear on your UI at the top right . Clicking on this icon will open […]
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