In addition to the recording that can be activated manually by users via the UI, the VOIspeed switchboard allows you to record all calls automatically and permanently. Activation is carried out through the GDPR panel -> Reporting. NOTE for On Premises platform: the recording takes place using the G.711 Alaw or Ulaw codec (uncompressed, from […]
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In this article we will see how to ensure data portability and the right to be forgotten regarding the personal data that the VOIspeed switchboard collects and stores on the users and on the contacts in its address book. In the Configuration -> GDPR section, by selecting the Data portability item it is possible to […]
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In this article we will see which elements make up the GDPR panel and their meaning for the purpose of customizing the privacy settings and data management of your switchboard. In the Configuration–> GDPR section you will find the following customizable items, relating to general security and data management settings: Permissions: in this section you […]
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The LCR module (Least Cost Routing) of VOIspeed allows you to implicitly define the routing rules for outgoing calls, i.e. to define which telephone resource (or gateway) to route a call to. Calls are routed based on the number or prefix of the called number. CONFIGURE LCR WITH THE VOISPEED SWITCHBOARD In the configuration section […]
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The configuration of the departments is a logical subdivision that allows you to classify groups of users based on a criterion chosen by the administrator, for example the task (administration, warehouse, etc.) and / or location within the company (eg. office 2, first floor, etc.). The division of users into departments will then be visible […]
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An automatic responder (IVR, Interactive Voice Responder) is a tool used to immediately answer incoming calls with pre-recorded messages and / or allow the caller to direct the call to an extension or group based on a choice (input) entered from the telephone keypad. It is therefore very useful for automatically sorting calls without any […]
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In this article we will see the possibilities made available by the PBX VOIspeed UCloud to manage integrations on the automatic responder (IVR) side. This type of integration makes it possible to make the behavior of the automatic responder of your switchboard dynamic based on various parameters (); obviously, given its potential, the responder can […]
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The Meeting Rooms are a very useful tool for organizing meetings and telephone conferences between PBX users and / or external interlocutors. A Meeting Room is a “virtual room” (effectively a conference) created on the PBX that can be accessed by two or more users. HOW TO CREATE A MEETING ROOM IN THE VOISPEED SWITCHBOARD […]
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In questa sezione viene mostrata la lista delle sale riunioni e di coloro che hanno partecipato. Le informazioni di questa sezione sono....
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The corporate number routing wizard provides for the indication of a main time table, which typically indicates the opening of the offices, and does not require you to specify others for the other hours when the offices are closed. When the company is instead structured to work in more complex time slots, new routing rules […]
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