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In questo articolo vedremo quali elementi compongono il pannello GDPR ed il loro significato ai fini della personalizzazione...
The company voicemail boxes allow you to manage the messaging of particular company sectors or even the entire company in the simplest case in a lean and independent way. Each mailbox collects messages in a wave file and delivers them via email to the addresses indicated; it is also characterized by the possibility of having […]
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In addition to the recording that can be activated manually by users via the UI, the VOIspeed switchboard allows you to record all calls automatically and permanently. Activation is carried out through the GDPR panel -> Reporting. NOTE for On Premises platform: the recording takes place using the G.711 Alaw or Ulaw codec (uncompressed, from […]
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In this article we will see how to ensure data portability and the right to be forgotten regarding the personal data that the VOIspeed switchboard collects and stores on the users and on the contacts in its address book. In the Configuration -> GDPR section, by selecting the Data portability item it is possible to […]
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In this article we will see which elements make up the GDPR panel and their meaning for the purpose of customizing the privacy settings and data management of your switchboard. In the Configuration–> GDPR section you will find the following customizable items, relating to general security and data management settings: Permissions: in this section you […]
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The LCR module (Least Cost Routing) of VOIspeed allows you to implicitly define the routing rules for outgoing calls, i.e. to define which telephone resource (or gateway) to route a call to. Calls are routed based on the number or prefix of the called number. CONFIGURE LCR WITH THE VOISPEED SWITCHBOARD In the configuration section […]
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The configuration of the departments is a logical subdivision that allows you to classify groups of users based on a criterion chosen by the administrator, for example the task (administration, warehouse, etc.) and / or location within the company (eg. office 2, first floor, etc.). The division of users into departments will then be visible […]
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An automatic responder (IVR, Interactive Voice Responder) is a tool used to immediately answer incoming calls with pre-recorded messages and / or allow the caller to direct the call to an extension or group based on a choice (input) entered from the telephone keypad. It is therefore very useful for automatically sorting calls without any […]
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In this article we will see the possibilities made available by the PBX VOIspeed UCloud to manage integrations on the automatic responder (IVR) side. This type of integration makes it possible to make the behavior of the automatic responder of your switchboard dynamic based on various parameters (); obviously, given its potential, the responder can […]
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