Categoria Call features

How to catch a call

  • Date: 27 January 2022
  • By: Matteo Basili
  • Categories: Call features
To answer a call destined for another extension it is necessary to: access the “Users” page identify the internal ring, marked by a blue border as shown in the figure                                       right-click on the ringing avatar click […]
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How to make a call from VOIspeed using a specific line

  • Date: 27 January 2022
  • By: Matteo Basili
  • Categories: Call features
VOIspeed allows you to manage multiple telephone lines at the same time and to select a specific line (Gateway) to make a call to an external number; each extension can be enabled to use this feature (line selection is subject to the activation of the specific permission of your profile in the PBX, “gateway choice”). […]
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How to make a multi-user conference

  • Date: 27 January 2022
  • By: Matteo Basili
  • Categories: Call features
The conference allows you to have a conversation between 3 or more users, both internal and external, at the same time. VOIspeed takes a few steps to create a conference: with a call in progress, click on the “Create new conference” icon from the call management panel type the name or surname of the recipient […]
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How to make a call from VOIspeed

  • Date: 27 January 2022
  • By: Matteo Basili
  • Categories: Call features
With VOIspeed it is possible to initiate phone calls through different procedures depending on the recipient of the call. CALL A SWITCHBOARD USER To contact an internal user of the switchboard: type the name or extension number of the desired contact in the search bar, located at the top of the interface, and click on […]
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How to put a call on hold

  • Date: 27 January 2022
  • By: Matteo Basili
  • Categories: Call features
With VOIspeed it is possible to put an active call on hold using the function keyavailable on the call management panel; while the call is on hold, music and / or a custom audio message preset during configuration will be played. The panel for handling a call on hold will look like this: To resume […]
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How to park a call with VOIspeed

  • Date: 27 January 2022
  • By: Matteo Basili
  • Categories: Call features
Parking a call allows you to put an ongoing call on hold and, at the same time, free your terminal. The parked call can be linked by a text note and will be positioned in a particular area of ​​the PBX, visible and manageable from all the switchboard extensions. CALL PARKING During an ongoing call, […]
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How to record a call with VOIspeed

  • Date: 27 January 2022
  • By: Matteo Basili
  • Categories: Call features
VOIspeed allows you to make audio recordings of calls or conferences in progress. To start a recording, simply click on the record button in the call management panel, the button will be displayed as selected for the entire duration of the recording (as shown in the picture). To stop recording, simply click again on the […]
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Find out who spoke to a given speaker

  • Date: 27 January 2022
  • By: Matteo Basili
  • Categories: Call features
VOIspeed allows you to view, upon incoming and outgoing calls, the list of recent telephone contacts between the speaker and all other extensions. The list of recent telephone contacts will be present under “Last calls” in the “Caller information” function page; this page will appear automatically whenever a call is made or received from / […]
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