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Call reporting

< Manuali VOIspeed

This section of the configurator contains a simple report of the calls made / received by the VOIspeed PBX. The list is obtained without any particular advanced criteria, but thanks to the possibility of sorting the individual fields of the table, it allows you to have a complete picture of the switchboard activity.

6.5 pbx report chiamate

Table legend:

User call type user Between extensions of the same PBX
incoming Incoming
outgoing Outgoing
callgateway Passing by WAN route.
Note: by clicking on the symbol you can select all calls of the same type
Date time Date and time of the start of the call
Duration Duration of the call
Caller Telephone number / Name of the caller
Called Telephone number / Name of the called party / First entity to answer
Connected Last Operator / Group / User connected to the caller
Outcome OK result – Regular outcome. Eg the recipient replied
Busy
Reject – Call rejected. Eg. The recipient or the operator refused
No Response – No response received. Eg the recipient rang, but did not answer
None – Outcome unknown
Unreachable – Eg the recipient is not reachable
audio Indicates that the call has been recorded by the PBX and downloads the file with a click
add Indicates that the call has been forwarded and shows the various interlocutors with a click
Actions diag – Show Diagnostics (if enabled)
search – Summary details of the call

Search filter

There is the possibility to filter calls based on advanced criteria. In this way the administrator is able to have a more detailed picture of particular calls with which to start making basic statistics, sufficient in most cases. For even more advanced statistics it is necessary to use the call analysis function.

Date Allows you to select the time filter (Today, Last week, Last month, Interval)
Direction Filters calls based on direction (Outgoing, Incoming, Outgoing + Incoming, only between Extensions, Passers-by for calls that have been forwarded)
Caller Allows you to select the type of calling entity to be chosen from: User (single user of the PBX), Department (for calls to / from an entire department), Gateway (for calls to / from a specific gateway), Directory contact (for calls to / from a particular contact in the phonebook), Generic (for calls to / from a particular number). At the same time as this choice, a menu appears from which to select the specific entity belonging to the chosen type.
Called Allows you to select the type of entity called to be chosen from: User, Group, Gateway, Responder, Address Book Contact, Generic. At the same time as this choice, a menu appears from which to select the specific entity belonging to the chosen type
Outcome Allows you to specify the outcome of the call (OK, Busy, Reject, Unreachable, No Answer, Resources not available)
Call ID Indicates a specific Call ID (uniquely assigned by the PBX), if you know it.

Export Calls

It is possible to export the call list by clicking on the export address book button (export calls). Calls currently listed by the PBX will be exported, ie those filtered using the criteria set in the advanced filter. Finish the export by pressing OK.
The system will generate a file containing the call list with the relative details and will allow you to download it via a link. In the export window you can decide the following parameters:

Filter Summarizes the current settings of the advanced filter.
Format Choice between CSV and PDF
Separator Fields Choose the field separator (comma or semicolon) for the file. Field separators are used to divide the information (fields) within each call (record) of the file
Include
heading
fields		 Apply the check mark if you want to add headers (for example “caller”, “called”, etc ..) as the first line in the destination file.
6.5 PBX esporta chiamate
Save Reporting Template: if activated, it saves the current setting as a template for generating reports and asks for the parameters for scheduling the sending.
Send report via e-mail: immediately sends the selected report to the indicated e-mails
Report name: indicates the name of the report template, if saved, and / or the subject of the email, if sent by email		 6.5 pbx report chiamate modello

Recipients: email addresses of the recipients of the report (each address must be separated by commas or written on a new line).

Sending Period: indicates how to send the report (Daily, Weekly, Monthly)

Sending day (of the month or week): according to the Sending Period selected above (Weekly or Monthly), it allows you to choose the day of the week or the day of the month to be sent.

Sending Time: allows you to choose the time for sending the email to recipients of the previous list

CALL REPORT MODELS
With the templates32 button you have access to the list of export templates for call reports. A call report template maintains information on the filter applied to calls and on the schedule for sending the report to specified email addresses. 6.5 PBX call report templates 6.5 PBX modelli report chiamate

 

This allows you to automate the sending of reports as needed.
If you want to stop the automatic sending of a report, click on the green dot but verde of the state.
To reactivate the sending of a model, click on the gray but gray State stamp but grigio .
To modify an existing model click on the pencil edit.
To see the details of the settings without making any changes, click on the magnifying glass details.
To delete a report template, press the bin delete.The report parameters are obviously the same as seen previously.		 6.5 PBX modifica report

PLEASE NOTE: in order for the call reports to be sent periodically as scheduled, it is necessary to activate the sending of the PBX Clock in the system configurations.