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List of available functions

< Manuali VOIspeed
User manager
  • Mass creation of users by importing .csv files
  • Auto provisioning of user terminals
  • Internal up to six digits
  • Output number customization
  • Negated prefixes
  • Prefixes always enabled
  • User Capabilities enabled/disabled by administrator
  • Personal voicemail box with voicemail (send message by email)
  • User management by departments
  • User profiles for mass configuration (department, exit number)
Response groups management
  • Automatic single-user group creation
  • Group creation from Departments
  • Group Profiles
  • Simultaneous ringing
  • Cyclic ringing with or without advancement
  • Progressive ringing with or without advancement
  • System Operator Waiting Message
  • Customized operator waiting message
  • Call queue management with dynamic queue position notification message
  • Call queue management with call forwarding on user UI
  • Busy group event management (closing, queuing on server side, forwarding to other entity)
  • Event management of unreachable group (closing, queuing on server side, forwarding to other entity)
  • Event management of max ring time expiration (close, server side queuing, forward to other entity)
  • Group voicemail
  • Visualization of group activities
Traditional telephone lines management
  • Full support for management of traditional lines via gateways (FXO and ISDN)
  • Through-dial support (DDI)
  • Multinumber line support (MSN)
  • Supports up to 30 basic access lines (BRI)
  • Supports up to 4 primary accesses (PRI)
  • Analog multi-line support
  • Recording of all calls per line
IVR management (multi-channel auto responder)
  • Static file playback
  • Audio file loop playback
  • Navigation to IVR tree leaves
  • Navigation to the root of the IVR tree
  • User input type by number of digits
  • User input type terminated by character (# or *)
  • Type of user input terminated by last digit
  • Static forwarding towards new new node
  • Static forwarding to other PBX entity (users, groups, voicemail, etc…)
  • Dynamic forwarding on user input
  • Navigation tree customization based on caller number
  • Differentiated management by time zone
  • Unlimited operating modes
  • Unlimited number of leaf nodes
  • Integration
PBX reporting and call analysis
  • Generic call report with in and out traffic details
  • Voice mail messages report
  • System recorded calls report
  • Complete calls report and analysis
  • Gateway traffic analysis (in and out)
  • Group calls analysis
  • Analysis of calls from users (individual or by department)
  • Analysis of calls to or from address book contacts
  • Analysis of calls to IVR
  • Analysis of calls to voice mailboxes
  • Reports and analysis can be exported in .csv file or in HTML format
  • Reports and analysis can be saved in fixed templates
  • Templates that can be sent via email with periodic scheduling (daily, weekly, monthly)
Centralized system directory
  • Shared company address book
  • Public contacts editable by all users
  • Non-modifiable public contacts
  • Mass loading of address book contacts from .csv files
  • Downlaoding of address book contacts to .csv files
LCR (Least Cost Routing)
  • Call management on different operators in a transparent way to the user
  • Prioritization of calls to operators based on area code
  • Carrier load balancing
Software interface
  • Multi device interface
  • Notification Center
  • Task Scheduler
  • Call notes
  • Notification of missed actions (calls, messages, chat)
  • User status customization (Present, DND, Absent, Divert)
  • User avatar customization
  • Status phrase for activity notification to colleagues
  • Link to dedicated manuals
  • Device selection for call (including own cell phone)
  • Display of incoming calls with answer/end button (certified terminals only)
  • Active calls visualization
  • Call waiting
  • Call recording
  • Call parking with notes
  • Who’s Who function
  • Display of queued calls
  • User panel with display by departments
  • User panel with colleagues avatar visualization
  • User panel with visualization of work status of colleagues
  • User panel with display of colleagues’ status phrases
  • User panel with advanced collaboration services (quick messaging, chat, voicemail, file transfer)
  • Address book panel with search by contact text fields (first name, last name, company, email)
  • Address book panel with search by numeric contact fields (office, mobile, home, other)
  • Address book panel with favorite contacts
  • Address book panel with possibility to add public or private contacts
  • Activity report panel with missed/sent/received calls report
  • Activity report panel with missed calls reports differentiated by groups and users
  • Activity report panel with recorded calls reports
  • Voicemail activity report panel
  • Voicemail activity report panel with welcome message customization
  • Chat panel with colleagues chat history
  • Chat panel with possibility to create single chats
  • Chat panel with possibility to create group chats
  • Chat panel with customizable chats (name, components, delete messages, delete chat)
  • Advanced features panel (switchboard administrator and configuration)
  • Advanced settings for busy, do not disturb, unreachable and detour events management
  • Advanced settings for selecting the use of the cell phone as direct call device
  • Advanced settings to select the use of the cell phone as peripheral for group calls
  • Advanced settings for user password customization
  • Advanced settings for customizing the call key combination
  • Advanced settings for Outlook integration
  • Advanced settings for integration with third party SW
  • Customizable theme with different colors
  • Customizable display panels
  • Display of phone lines with occupancy
  • Integrated agenda
  • Mini CRM
  • Videoconference
  • User Agent
Sending of single and bulk SMS
  • Send single SMS directly from the UI
  • Possibility to send SMS during a conversation
  • Possibility of sending and scheduling massive sms from the User area